Finally, facilities management without the guesswork
WiseTicket records every incident with location, context, and history so you can stop treating symptoms and start eliminating causes.
+100k
users
+800%
growth in 2025
+3M
interactions/year
Large companies already use WiseOffices
Every physical space problem becomes data, not a memory
Every facilities manager knows the scene: the employee mentions a problem in the hallway, the manager jots it down on their phone, or remembers, or forgets. At the end of the month, there is no record of how many tickets were opened, which areas have the most incidents, or which problems keep repeating.
With WiseTicket in everyone's hands, every employee becomes a set of eyes for your Facilities team, opening a ticket in 10 seconds without even realizing they are contributing to the operation.
Companies that implement WiseTicket report:
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↑ 20 to 30% gain in facilities efficiency
↓ 30 to 80% reduction in operational conflicts and rework
Just 10 seconds from problem to ticket
QR Code on site: scan and the ticket opens with location and context filled in automatically
Interactive map: open the ticket directly on the map point, with automatic spatial context
Photo of the evidence: the technician arrives knowing exactly what they will find
Status tracking via app, without needing to ask anyone
Solution rating: whoever opened the ticket rates the quality of the resolution
Any employee can open a ticket: every employee becomes the eyes of Facilities
Just 10 seconds from problem to ticket
Reports to present to leadership with real operational data
Tickets organized by service zone, category, and priority
One or more people responsible per ticket group, with automatic routing to the right person
Configurable SLA by ticket type and area
Complete history: what was opened, who resolved it, how long it took
Recurrence patterns: identifies chronic problems before they become emergencies
Employee ratings: quality data beyond deadline data
Why an IT system does not work for facilities and vice versa
A facilities problem has an address, an IT problem does not.
IT service desk
Category: software, hardware, access
Location: irrelevant
SLA by incident type
Photo usually irrelevant
User describes the problem in text
Rating rarely collected
WiseTicket — Facilities
Category: maintenance, cleaning, infrastructure, supplies, etc.
Location: essential, the problem is in a physical place
SLA by service zone + incident type
Photo of the problem speeds up diagnosis and eliminates unnecessary visits
QR Code or interactive map (spatial context filled in automatically)
Whoever opened the ticket rates the quality of the solution (integrated satisfaction data)
Other add-ons available for your project
Resource Requests
Request coffee, water, materials, and equipment directly in the system.
Mail and Delivery Management
Registration, notification, and tracking of deliveries, packages, and internal documents.
WiseTicket doesn't replace your team, it gives them the data to prove what they do and do it even better
The difference between a facilities manager who "fixes everything" and one who "manages with evidence" is the record of what happens.
Without data, the work exists; with data, the work is visible.
Ready for IT approval
in the certification process
Implementation in 5 - 10 business days*, with no technical resources required from the client
Native iOS and Android app, approved by IT certification
99.97% uptime | Grade A SecurityScorecard | LGPD compliant
ENTRA ID: automatic user provisioning (add-on)
SSO included (Google, Microsoft) in specific plans
Works for buildings with multiple floors, zones, and service teams
*Estimated timeframe that may vary depending on the number of plants the client orders.
Have any questions?
Check the most frequently asked questions
Need more help?
Talk to our team1. What is a facilities service desk and how does it differ from an IT service desk?
A facilities service desk manages physical space issues: maintenance, cleaning, infrastructure, and supplies. IT service desks manage digital issues: software, hardware, and access. The key difference is location. In facilities, the problem is in a specific physical place, and the QR Code at that location completely eliminates the effort of describing where the problem is.
2. How does the QR Code work in WiseTicket?
A QR Code is installed in each area, room, or piece of equipment. When the employee scans it, the ticket opens with the location and context already filled in automatically. They just need to select the type of issue, take an optional photo, and confirm. The entire process takes less than 10 seconds.
3. Is it possible to configure SLA and responsible parties by ticket type?
Yes. The SLA is configurable by ticket type and service zone. Each ticket group can have one or more assigned owners, and tickets are automatically routed to the right person without manual triage. The system monitors deadlines and sends alerts when a ticket is close to its due date.
4. Does WiseTicket work for buildings with multiple floors?
Yes. WiseTicket was designed for environments with multiple floors, service zones, and different teams. Tickets can be opened by scanning the QR Code at the location or directly on the interactive map. In both cases, the location is filled in automatically and the ticket is routed to the person responsible for that zone.
5. Does WiseTicket work for any type of facilities ticket?
Yes. WiseTicket is configurable by category: maintenance, cleaning, infrastructure, HVAC, security, and others. Each category can have different SLAs, responsible teams, and approval flows. Managers define the rules according to their own operation.
6. How does ticket evaluation work?
After resolution, the person who opened the ticket receives a notification to rate the quality of the solution. The Facilities Manager accumulates a satisfaction score by ticket type, zone, and owner, alongside deadline data. It is the only system that delivers both operational traceability and quality perception in one place.
7. Is it possible to integrate WiseTicket with other systems?
Yes. WiseTicket integrates natively with the rest of the Workplace OS, including Analytics for a consolidated view of operations. For integrations with external systems via API, the WiseOffices technical team assesses feasibility and scope on a per-project basis.
Stop managing facilities from
memory and improvisation
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